▽Does LATANE offer complimentary shipping?
Yes! LATANE offers free shipping on all orders over $35.00 CAD in Canada.
▽Where does LATANE ship internationally?
Besides Canada, we now offer shipping to the USA. We will be working to offer shipping in other countries in the coming months.
▽When will my order ship?
We process and ship all orders Monday through Friday, except for Canadian holidays. Orders are generally processed the next business day and shipped 2-3 days after you place your order. Once your order has shipped, you will receive a shipping confirmation with tracking information via email. Please note that it may take up to 48 hours to update the tracking information. Can't find our email address? Don't forget to add firstname.lastname@example.org to your safe shipper list.
▽Where do you ship from?
All LATANE orders are shipped from Canada.
▽Do you ship to APO and PO boxes?
We do ship to APO and PO boxes.
▽What is your return policy?
We want you to enjoy your skincare experience as much as we do. Skincare is a ritual and should be enjoyed fully, which is why we are here to help. Send us an email at email@example.com within 30 days upon receipt of your products with your name, order number, the name of the product(s) and the reason(s) why they did not work for you and we will be happy to issue a full refund to your original method of payment.
▽Can I exchange a product?
We do not offer exchanges on LATANE products
▽My LATANE products were damaged in transit!
We are so sorry to hear this! We carefully package our products to protect them as much as possible. Please email us at firstname.lastname@example.org with your full name, order number, and an image of the damaged product(s).